Please make sure you or someone you know will be present either at a home or work address to accept your delivery. If no-one is in, we’ll make sure we leave a card so that a re-delivery can be arranged, or you can collect from the depot.
FAYTH orders are delivered Monday to Friday between 9am and 5pm. As every order is unique, shipping costs will vary depending on the size, weight and destination of your chosen items. For those last minute purchases, Express delivery is available to most destinations. Please allow 2-5 business days for your order to be processed and shipped out from our warehouse.
Delivery times can vary due to customs clearance which we have no liability or control over. Customers are advised to monitor their order tracking information and must notify us within 7 days from dispatch if there are any problems with the delivery. Any delivery problems or loss reported after the 7 days can no longer be investigated or compensated.
Covid 19: Although we are attempting to process and dispatch orders as quick as possible, delays may be encountered due to the worlds current climate. We are unable to account for delays that may occur, your local depot or your countries border due to Covid-19. Due to this, please allow extra time for receiving your order.
Taxes and Duties: As the recipient, you will be responsible and liable for all import duties, customs and local sales taxes levied by the country you are shipping too. Payment of these amounts will be necessary to release your order from customs on arrival. If the item gets returned to us as a result of unpaid duties, shipping charges and return fees of 15% will be deducted from the refund.
Brexit Information: From 1st Jan 2021 the UK is no longer in the EU and as a result, orders to the UK may be subject to additional local taxes and duties which are the responsibility of the customer.